Terms & conditions

Terms & conditions

By using our website, you agree to be bound by Scentsuality's Terms & Conditions, as stated below.

Contract for the Supply of Products or Services

The display of goods on the Scentsuality site amounts to an invitation to treat only and is not an offer to sell products or services at any price indicated. No contract for the supply of products or goods will be deemed to exist between you and Scentsuality unless, and until, an email is sent by Scentsuality to you confirming that your order has been accepted and payment has been successfully made.

This confirmation email amounts to an acceptance by Scentsuality of your offer to buy goods or services from Scentsuality and this acceptance is effective regardless of whether or not you receive the email.

Scentsuality is free to withdraw from a prospective contract at any time prior to acceptance. This also applies in the case of any error or inaccuracy in respect of the goods or services, any description applied to the goods or services, the availability of the goods or services, or the order itself.

Price and availability information are subject to change without notice.

Site Information

The Scentsuality.co.uk site and contents is provided on an "as is" basis and makes no representations or warranties of any kind with respect to this site or its contents. Scentsuality disclaims all such representations and warranties, including for example warranties of merchantability and fitness for a particular purpose. In addition, Scentsuality does not represent or warrant that the information accessible via this site is accurate, complete or current.

Processing of Orders

Credit and debit cards are debited before items are shipped or before services are activated by Scentsuality.

Returns Policy

If for any reason you are unhappy with your item(s), you may return it to Scentsuality within 30 days of your original purchase date and we will provide a full refund. Goods must be returned in the same excellent condition as sent out and must include all original packaging.

You will be required to pay for return postage and packaging unless goods are deemed faulty. Once we have received your returned item(s) you will be given a full refund via the payment method of your original transaction.


Paypal. Items will be sent out once your payment has cleared and details have been verified.

Limitation of Liability

Except as specifically stated on this site, neither Scentsuality nor any of its directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

Illegal Acts

It is a crime to use a false name or a known invalid credit card to order. Anyone caught willfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law.

Changes in Terms

Scentsuality reserves the right to modify these terms at any time without prior notice. Any modification of these terms will be deemed to be effective from the date and time of posting on the Scentsuality web site.